Returned and reimbursements

Returned and reimbursements

In accordance with the provisions of the Legislative Decree 6 September 2005 n. 206 (and subsequent modifications and integrations), the consumer customer, where not satisfied with the products or the content of the services purchased at the seller, may return the products themselves or renounce the right to the provision of services and obtain the refund of the price already paid in the advance payment.

Methods of operating: To this end, the consumer customer must contact the seller by 14 days following the delivery of the products or by 14 days following the purchase of services, By sending a recommended communication A.R. (at the address: JOY Profumerie – VIA LUNGOMARE SAN CATALDO SNC, 87062 Cariati (CS)), containing all the necessary information and useful for a correct processing of the return and refund practice.
This communication must necessarily contain everything indicated below:
a. The express will of the consumer customer to want to withdraw in whole or in part from the purchase contract;
b. the number and copy of the document (Invoice - Transport document) proving the purchase of the order with respect to which we intend to exercise the right of withdrawal;
c. the description and the codes of the products with respect to which it exercises the right of withdrawal. The rebate, including shipping costs, It will be carried out by Seller 14 days of receipt of notice by registered A.R. aforementioned.

Following the receipt of the communication with which the Consumer Customer communicates his will to exercise the right of withdrawal, the seller, the correspondence to the requirements indicated above has been verified, will agree, also by e-mail, With the consumer customer the ways in which to return the products.

I received the wrong article

It will be our care to check and find a solution with the customer by contacting us directly at our contact details or through the button on the website for the live chat of WhatsApp

My order came damaged

The customer must contact the seller by 14 days following the delivery of products to our contact details or through the button on the website for the live chat of WhatsApp

How I receive customer support?

By sending an email to shop@joyprofumerie.com. It will be our care to contact you by phone.

It can also contact us by calling our contact details or through the button on the website for the live chat of WhatsApp

Phone: +39 389 911 5859

I can modify or cancel an order after sending it?

Can contact us by sending email to shop@joyprofumerie.com indicating the order number

5. Shipping

• Italia: Free shipping for orders over € 69. For lower orders, The shipping cost is € 6.90.
• Delivery times: 3-7 working days.
• Estero: Costs on checkout or cart will be calculated before payment.