Payment methods
Recharge your Postepay, Paypal. After the purchase you will receive an email automatically with the coordinates of the various payments.
Shipping Method
The total time for shipping the goods may vary from 3 a 6 working days from receipt of payment (for bank transfer it may take longer)
EXPRESS COURIER: after receiving the payment order will be processed within 2 working days (for the bank transfer when crediting our account)!. The courier will deliver the next day or within days (except Saturday and Sunday) if it is in one of the areas that require more time (it is: Sardinia, lagoon and small islands). The timing and delivery’ to be considered as such, barring unforeseen circumstances that do not depend on our will: strikes, roads closed / unusable, etc… The courier will 2 delivery attempts, if it was not possible to deliver the goods, it will be in storage for about 10 days of the courier's competence deposit and can be picked up for free; after 10 days, the cost being borne by the buyer. Therefore, please, in order to avoid unpleasant situations, to communicate the correct address and a telephone number in order to facilitate the operations of delivery by courier and also to ensure that, the address provided, there is always someone during business hours.
If the signing of the purchase contract takes place away from business premises, the sale in question should be considered subject to the Decree. 185 of 22/05/1999, making it possible for the purchaser to exercise the right of withdrawal. Fall so in this case the distance purchases made by telephone, o tramite internet, whether they are delivered to your home or at the headquarters of the company or at a meeting point in the territory, the consumer has the right within 14 gg. of receipt of goods to exercise the right of withdrawal, which consists of the right to return purchased goods to the seller and the resulting refund of the purchase price, excluding the contribution to the postage. All expenses incurred by the purchaser will be made.
Order
Our online store is easy to navigate, find clear explanations on how to purchase and payment, and a large assortment of products with detailed description of brands and individual products with different formats and their prices. It is not allowed to buy more than 2 pieces per reference.
product search
There are two product search mode:
1. Search by brand from the drop down menu at the top, or All Brands in Homepage;
2. Category search: scents, treatment, make-up.
From the homepage of the site you can also access the offers, the innovations and our bestselling products.
Maximum number of items purchased per product
E’ You can order at maximum 2 pieces for each product, higher orders may be canceled by the operator.
Payment
Once you completed the payment process, It is generated order notification, with the assignment of a serial number that must be used as a reference for any further communication. Payment must be made within 2 days of the execution of the order. e-mail address will be sent to the Iban or the number of tothem, when paying with paypal comes a link for you to pay.
Delivery time
The goods are delivered by courier within 3/5 working days (li-ve) from receiving the email of the customer order confirmation. In the event that your order can not be confirmed and / or accepted in whole or in part, PERFUMERY it via e-mail and will give prompt notice, in case of pre-payment, will not charge the amount of goods not available.
Withdrawal
The product must be in perfect condition, accompanied by its original packaging and must not have been used. Return Instructions: Write an email to SHOP@JOYPROFUMERIE.COM to request the return and how to proceed; Pack the product as carefully as possible to protect it during transport (preferably using the same package in which you received the item); c. the description and the codes of the products with respect to which it exercises the right of withdrawal. Upon receipt of the package we will verify the product, whether the conditions for return are met we will refund through the same payment method used to purchase or shipment of a replacement product. The rebate, excluding shipping charges which cost is of 6.00€ , It will be carried out by Seller 14 days of receipt of notice by registered A.R. aforementioned.
IMPORTANT: the return only provides for the reimbursement of the total amount of the items and not of the shipment. The same goes for purchases with free shipping, in case a return is requested, shipping costs will still be calculated and then subtracted from the total purchase. Therefore, for the return, the purchase amount minus 6.9 will always be calculated€ of the shipment and any insurance cost.
